Our order's delivery time comprises two parts.

Once we receive your order, we process it within 1-2 business days (excluding holidays and Sundays).

Once dispatched, your package typically arrives within 4-7 business days (excluding holidays and Sundays), depending on your Pincode.

Please note that deliveries to North-East India locations may take 7-9 business days after dispatch.

Occasionally, there may be a delay in the estimated delivery timeline of 1-3 days due to issues on the courier's end.

We partner with a logistics company, which means that once the order has been dispatched from our warehouse, we have limited access to expedite or modify the transportation method.

However, please rest assured that we will do everything possible from our side to ensure that your order reaches you as soon as possible.

In case the courier fails to deliver or does not attempt the first delivery within 10 working days (excluding holidays and Sundays) from dispatch, we can help you with a full refund.

We strive to provide you with the best value for your money.

Orders totaling 499rs or more qualify for free shipping.

For orders below 499rs, a nominal delivery fee of 50rs will be applied to cover the shipping costs. This way, we ensure that you receive your items conveniently and affordably.

We offer a variety of convenient payment options.

• You can make payments using credit or debit cards, including Visa, MasterCard, and more.
• Additionally, we accept popular UPI payment methods such as Google Pay, Paytm, PhonePe, and other UPI apps available in India.
• For those who prefer paying upon delivery, Cash on Delivery (COD) is also available.

Rest assured that all online payments made on our website are fully secure to protect your financial information.

Due to the personalized nature of our products, we do not offer returns once the item has been delivered.

We do, however, offer free exchanges/Full refund on cancellation in the following cases:

• Defective product
• Damaged product
• Incorrect product
• Wrong personalization

Please note, we cannot accept returns for reasons such as a change of mind or if the product does not meet personal expectations.

Since each item is made to your specific order, it cannot be resold.

We've provided all the details you need regarding our return and refund policy on a dedicated page. To access this information, please click https://bopcanvases.com/policies/refund-policy.

This page will provide you with comprehensive information on our policies, including how to initiate a return, the timeline for refunds, and any specific conditions that may apply.

Rest assured, all the products listed on our online store are in stock and available for purchase.

We do not display items that are out of stock on our website.

Additionally, we offer shipping throughout India, so you can conveniently order any product from our store with the confidence that it's ready for delivery.

Yes, you can personalize your Journals and Planner covers with the name and picture that you wish, making them uniquely yours.

We make it easy for you to reach our customer support team. You can contact us through the following channels:

WhatsApp: Reach out to us on WhatsApp by accessing the link https://wa.me/+918904575623
Email: You can send us an email at support@bopcanvases.com
Website Chat: Look for the chat widget located in the bottom-right corner of our official website. Click on it to initiate a chat with our support team.

Our customer support operates from 9 AM to 6 PM IST, Monday to Saturday. We're here to assist you during these hours.