Refund policy
Refund & Exchange Policy
Effective July 2025
At Bop Canvases, every product is handcrafted with care and made to order — especially for you. Because many of our items are personalized, we follow a clear and transparent Refund & Exchange policy to ensure fairness to both our customers and our team.
Please take a moment to review the details below before placing or cancelling an order.
1. Cancellation Policy
Within 24 Hours:
You may cancel your order within 24 hours of placing it for a full refund. The refund will be processed within 1–2 business days.
After 24 Hours:
Since we begin processing most orders after 24 hours — including personalization, printing, and production — any cancellation request made after this period will only be eligible for a 50% refund, even if the order has not yet been shipped.
This partial refund helps us recover the time, resources, and materials already invested in creating your made-to-order product.
After Shipping:
Once the order has been shipped, cancellation is no longer possible as the product is already in transit.
2. Return Policy
Because each product is custom-made to your preferences, we do not accept returns once an item is delivered — unless there’s an issue from our end.
We gladly offer free exchanges or full refunds in the following cases:
1. Defective or damaged product
2. Incorrect product received
3. Wrong personalization (e.g. name or details printed incorrectly)
Please note:
Returns or refunds are not applicable for reasons such as a change of mind or if the product doesn’t meet personal expectations, as we create each product specifically for your order.
3. How to Request an Exchange or Refund
If you've received a defective, damaged, or incorrect item, here’s how to raise your request:
Contact us within 3 days of receiving the product
Choose one of the following official support channels:
1. WhatsApp: Click here to chat
2. Email: support@bopcanvases.com
Share your order ID, a short description of the issue, and photos or an unboxing video for verification
Once we verify the issue, we’ll arrange a free replacement or refund, depending on the situation
4. 🚨 Important Note on Request Channels
To ensure your request is tracked and addressed promptly, all cancellation, refund, and exchange requests must be submitted through either WhatsApp or Email.
You only need to contact us through one of the channels.
Requests made through other platforms (such as comments or social media messages) will not be considered, as they are not actively monitored by our support team.
This helps us avoid missed requests and ensures a faster resolution for you.
5. Failed Deliveries or Unavailability
Prepaid Orders – Customer Unavailable:
If the courier is unable to deliver due to the customer being unavailable or unreachable, and the product is returned to us, no refund will be provided. However, we can re-ship the item if you cover the shipping costs.
Delivery Failure – Courier or Company Error:
If the failed delivery is due to an issue from our side or our courier partner, we will arrange for re-delivery at no extra cost.
6. Wrong Address or Pincode Provided by Customer
It is the customer’s responsibility to enter and update the correct shipping address and pincode while placing an order. Any errors in these details that result in non-delivery will be treated as the customer’s responsibility.
Note: For a seamless checkout experience, we use the Shiprocket checkout system, which may auto-fill your details using your historical data from other online purchases.
These details are not entered by us, and we are not responsible for their accuracy. It is solely the customer’s responsibility to carefully review and confirm the auto-filled information before placing the order.
- Non-Delivery Due to Wrong Address/Pincode:If the order cannot be delivered because of an incorrect address or pincode and the customer requests cancellation, we will deduct the forward and return shipping charges. The remaining order amount will be refunded.
- Reshipment to Correct Address:If the customer requests reshipment to the correct address, they must cover both the return shipping charge and the new reshipment charge. Reshipment will only be processed once the original order is returned to our warehouse. Please note this process may take extra time depending on courier's processing of the return and reshipment.
7. Delivery Delays
We strive to dispatch and deliver all orders on time. However, if your order is not delivered within 10 working days (excluding Sundays and public holidays) from the dispatch date, and the delay is not due to customer unavailability, we will issue a full refund upon request.
8. Color Variation Disclaimer
While we ensure the highest print quality, slight variations in color may occur due to:
Lighting & photography angles
Differences in screen brightness and color settings
These are not considered defects and are not eligible for refunds or exchanges.
9. General Terms for Refunds & Exchanges
We reserve the right to determine whether a product is defective or incorrect.
An unboxing video is required for all damage/defect-related claims.
Refunds (where applicable) will be processed only after the product is inspected upon return.
Exchanges may take 5–7 business days, depending on product availability and courier timelines.
All products must be returned in unused condition with original packaging.
10. Support Hours
Our customer support team is available:
Monday to Saturday | 9 AM – 6 PM IST
WhatsApp: Click here
Email: support@bopcanvases.com
By placing an order on our website, you acknowledge and agree to the terms outlined in this Refund & Exchange Policy.
We’re here to help — thank you for trusting Bop Canvases. ❤️