International Shipping Policy

1. Order Placement

  • We currently accept international orders manually until we set up a seamless ordering process on our website.
  • Customers will be required to pay:
    • Product charge (as per the order)
    • Minimal payment processing charge
    • Shipping charge (based on the customer’s preferred courier option)

2. Shipping Partner & Charges

  • We have partnered with Shiprocket for international shipping.
  • Customers will be responsible for the shipping charges.
  • Our team will provide a Shiprocket rate card, allowing customers to select their preferred courier service.

3. Delivery Timelines

  • The estimated delivery timelines provided by our courier partners are:
    • Express Shipping – 3 to 7 days
    • Standard Shipping – 8 to 15 days
  • These timelines are subject to change due to operational issues on the courier’s end.
  • While we have limited control over courier operations, our team will actively coordinate to ensure timely delivery.

4. Delays & Refund Policy

  • In rare cases, if your order is delayed beyond 7 working days from the estimated delivery date:
    • We will issue a full refund for the product charge and payment processing charge.
    • Shipping charges are non-refundable, as they are paid directly to the courier at the time of order placement.

5. Customs & Import Duties

  • Customers are responsible for any custom duties, taxes, or import charges imposed by their country’s customs authority.
  • Please check your local regulations before placing an order.

6. Order Tracking & Support

  • Once your order is shipped, we will share a tracking link for real-time updates.
  • In case of delays or issues, our team will assist by coordinating with the courier service.

7. Address & Contact Details

  • Customers must provide an accurate shipping address and contact number to ensure smooth delivery.
  • Any delivery failure due to incorrect details will not be eligible for a refund.

8. Lost or Damaged Shipments

  • If your shipment is lost in transit, we will provide a full refund or arrange for a replacement order.
  • If your order arrives damaged, please report it within 48 hours of delivery with supporting images, and we will assist accordingly.

By placing an international order with us, you agree to the above policies. If you have any questions, feel free to reach out to our support team.